Managed Services Solutions
Over the past 25 years in Russia, CSS has delivered Managed Services
and a variety of traditional Service Elements right across our
prestigious client base. Working in partnership with you, our goals are
simple: To optimize your IT investments with expert services to manage
your information infrastructure based on your service level
requirements and budget.
Whether you are a small to medium company looking for local support or
a global enterprise looking to dovetail with Global Framework
Agreements or simply to homogenize your IT Services and manage 3rd
party suppliers, CSS has the experience and the expertise to help.
Service Desk (SD) expands beyond handling user problems and other
Incidents, the demands on the function increase significantly. It is
critical that SD includes an interface to other ITSM processes, and can
smoothly drive workflow through automated controls.
Support / On-call Support
On-site Support is a set of Services to provide IT engineers on
full-time basis on client's site to maintain a wide range of IT
equipment and software and provide technical support for end-users.
On-call support is a set of services to provide IT engineers on
client's site to maintain a wide range of IT equipment and software and
provide technical support for end-users for a fixed period of time as
well as on 'prepaid time-bank' basis.
Off-site Support is a set of services that includes remote support,
testing services, warranty/non-warranty maintenance and repair of IT
equipment, Disaster Recovery services.
Maintenance and technical support for Senior Management by
high-qualified specialists in accordance with client's requirements
Utilising our experience and knowledge, CSS can work with your
Management team to ensure that the appropriate Service Solution is
designed and implemented to meed the needs of your business
and Programme Management
Our Project management expertise can help to ensure that any solution
is correctly implemented to minimise disruption and maximise return on
investment, on time and budget. Whether under Implementation,
Transition or Transformation, CSS can help you achieve your goals.
© Copyright CSS