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Overview

Managed Services Solutions

 
Over the past 25 years in Russia, CSS has delivered Managed Services and a variety of traditional Service Elements right across our prestigious client base. Working in partnership with you, our goals are simple: To optimize your IT investments with expert services to manage your information infrastructure based on your service level requirements and budget.
Whether you are a small to medium company looking for local support or a global enterprise looking to dovetail with Global Framework Agreements or simply to homogenize your IT Services and manage 3rd party suppliers, CSS has the experience and the expertise to help.

  • Service Desk
    • Service Desk (SD) expands beyond handling user problems and other Incidents, the demands on the function increase significantly. It is critical that SD includes an interface to other ITSM processes, and can smoothly drive workflow through automated controls.

  • On-site Support / On-call Support
    • On-site Support is a set of Services to provide IT engineers on full-time basis on client's site to maintain a wide range of IT equipment and software and provide technical support for end-users.
    On-call support is a set of services to provide IT engineers on client's site to maintain a wide range of IT equipment and software and provide technical support for end-users for a fixed period of time as well as on 'prepaid time-bank' basis.

  • Off-site Support
    • Off-site Support is a set of services that includes remote support, testing services, warranty/non-warranty maintenance and repair of IT equipment, Disaster Recovery services.

  • VIP On-site/Off-site Support
    • Maintenance and technical support for Senior Management by high-qualified specialists in accordance with client's requirements

  • Consultancy Services
    • Utilising our experience and knowledge, CSS can work with your Management team to ensure that the appropriate Service Solution is designed and implemented to meed the needs of your business

  • Project and Programme Management
    • Our Project management expertise can help to ensure that any solution is correctly implemented to minimise disruption and maximise return on investment, on time and budget. Whether under Implementation, Transition or Transformation, CSS can help you achieve your goals.
     
    NEWS:
    IT INFRASTRUCTURE: Successful cooperation for providing IT services to Global Serve company continues. Works are going on infrastructure projects for Nikamed, Greif and DHL companies.CABLING SYSTEMS: Large automobile sales centres IT network modernization across Russia continues. Works completed for SCS installation in new office of Shell company in Moscow. Works continuation for network expansion at in all Moscow IKEA and also Utkonos retail shops and for Pepsico and DHL.SECURITY SYSTEMS: Works are going on for Security systems maintenance in BP Russia, LG and in Cleary Gottlieb offices and also in BC "Prokon".  OUTSOURCING: Shell, LG, Sakhalin Energy, Zoetis, Aliexpress, Syngenta companies with total number of more than 15 000 users. Contracts with  Sharp and Atrdius are in progress at Delta Plaza BC.

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