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Managed Services Solutions

Consultancy Services

IT-Consultancy Services
Utilising our experience and knowledge, CSS can work with your Management team to ensure that the appropriate Service Solution is designed and implemented to meed the needs of your business
  • IT department work process organization and integration
  • Service desk (Helpdesk & On-Site support) implemention
    • Remote users support/tools required implement
    • Implement of specialized software for SD processes
    • On/Off-site support
    • On-call support
    • Detailed description for Incident/Problem management
    • Key rates for efficiency control
  • Manage process
    • Incident management
    • Service level management
    • Services continuity
    • Disaster Recovery & BCP (Business Continuity Planning)
    • IT Security
    • Incidents
    • Problems
    • Escalation
    • Efficiency control
    • Reporting
    • Trust Domain Audit
    • Product supply chain management
  • IT budget management:
    • IT finance management process
    • Budget schedule
    • Investments justify & return forecast
    • External/internal SLA & OLA creation, implementation and business as usual
  • Product supply:
    • Request and IMAC management (Install, Move, Add, Change)
    • Desktop environent
    • Network Infrastructure
    • Data Room 'turnkey' Installations

IT INFRASTRUCTURE: Successful cooperation for providing IT services to Global Serve company continues. Works are going on infrastructure projects for Nikamed, Greif and DHL companies.CABLING SYSTEMS: Large automobile sales centres IT network modernization across Russia continues. Works completed for SCS installation in new office of Shell company in Moscow. Works continuation for network expansion at in all Moscow IKEA and also Utkonos retail shops and for Pepsico and DHL.SECURITY SYSTEMS: Works are going on for Security systems maintenance in BP Russia, LG and in Cleary Gottlieb offices and also in BC "Prokon".  OUTSOURCING: Shell, LG, Sakhalin Energy, Zoetis, Aliexpress, Syngenta companies with total number of more than 15 000 users. Contracts with  Sharp and Atrdius are in progress at Delta Plaza BC.

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