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Managed Services Solutions

Consultancy Services

IT-Consultancy Services
Utilising our experience and knowledge, CSS can work with your Management team to ensure that the appropriate Service Solution is designed and implemented to meed the needs of your business
  • IT department work process organization and integration
  • Service desk (Helpdesk & On-Site support) implemention
    • Remote users support/tools required implement
    • Implement of specialized software for SD processes
    • On/Off-site support
    • On-call support
    • Detailed description for Incident/Problem management
    • Key rates for efficiency control
  • Manage process
    • Incident management
    • Service level management
    • Services continuity
    • Disaster Recovery & BCP (Business Continuity Planning)
    • IT Security
    • Incidents
    • Problems
    • Escalation
    • Efficiency control
    • Reporting
    • Trust Domain Audit
    • Product supply chain management
  • IT budget management:
    • IT finance management process
    • Budget schedule
    • Investments justify & return forecast
    • External/internal SLA & OLA creation, implementation and business as usual
  • Product supply:
    • Request and IMAC management (Install, Move, Add, Change)
    • Desktop environent
    • Network Infrastructure
    • Data Room 'turnkey' Installations

IT INFRASTRUCTURE:Successful cooperation for providing IT services in Russia to international companies Global Serve and Getronics continues. Works are going on infrastructure projects for Nykomed and DHL companies. Cooperation with the North Stream-2 is going on for the IT equipment delivery. CABLING SYSTEMS: : Large automobile sales centers IT network modernization across Russia continues. CSS is providing Sheremetyevo International Airport with IT network system upgrade in Terminals B, C, D, E and F, infrastructure has been installed within the scope of preparation for football World championship. Works are going on in the department of the new Terminal of Domodedovo airport. Works have been finished for SCS expansion in KPMG company Moscow office. Works continuation for network expansion at in all Moscow IKEA retail shops and also for Pepsico and DHL companies.SECURITY SYSTEMS: Works are going on for Security systems maintenance in BP Russia, Dupont, LG and in Cleary Gottlieb offices.  MANAGED IT SERVICES: Shell, SPD, Amgen, Dupont, LG, Sakhalin Energy, Time Warner, Zoetis, Syngenta companies with total number of more than 20 000 users.

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